Welcome to
Lopolito Hospitality Consultants...LHC
A Premier Restaurant ConsultING ANd Private COUNTRY Club Consulting Firm...
We support hospitality BUSINESSES ANYWHERE
JIM LOPOLITO IS A WELL-KNOWN LEAD CONSULTANT AND HOSPITALITY TRAINER IN THE NEW YORK REGION. JIM HAS OVER 45 YEARS EXPERIENCE WORKING IN RESTAURANT OPERATIONS, PRIVATE CLUB MANAGEMENT, GOLF AND POOL OPERATIONS, LARGE SCALE CATERING AND EVENT SERVICES, AND PROPERTY AND BUILDING FACILITY MANAGEMENT.
ARE YOU OPEN TO DISCUSS THINGS YOU DON'T KNOW?
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Do you need help to implement "internal customer service strategies?"
ICSS are methods in proper treatment of your teams. IE: Caring, Understanding, Training, Inclusion, Listening, Supportive, etc.
ICSS are methods in proper treatment of your teams. IE: Caring, Understanding, Training, Inclusion, Listening, Supportive, etc.
Do You Know....
- 86% of consumers will pay more for a better customer experience.
- 89% of consumers began doing business with a competitor following a poor customer experience.
- 79% of consumers who shared complaints about poor customer experience online had their complaints ignored.
- 50% of consumers give a brand only one week to respond to a question before they stop doing business with them.
